Our multi-professional telephone advice service is available 24 hours a day, seven days a week and is a vital source of information, advice and reassurance for patients, families and healthcare professionals.

Hospice Line is shared with our neighbouring hospice, St Michael’s. A healthcare professional will be at the end of the line and will be able to give advice or refer you to the right team for support.

The Hospice Line number is 03301 272161 and is available 24 hours daily every single day of the year.

What can Hospice Line do?

• Provide advice for patients, family member and carers about symptoms, medication, or anything else that is worrying them about the patient’s illness.
• Review medication.
• Work with the NHS and other providers if an urgent visit to a patient’s home needs to be organised.
• Refer patients to other teams in the hospice.
• Provide advice for health and social care professionals.

When you call our trained, compassionate healthcare professionals will be there to support you. They may need to speak to others within the hospice or with outside agencies to get you the support you need, so please be patient whilst they do this.