How we use your data
St Wilfrid’s provides specialist care and support for people with any progressive and advanced, life-limiting illness and their families and for all bereaved in our local community. Our vision is of a community where people talk openly about dying, live well until the end of their life and where nobody dies alone, afraid or in pain. St Wilfrid’s relies on the generous support of our communities for two-thirds of the funds we need to provide our care.
Our mission for the next five years is to reach out and transform end of life care for more people in our catchment area of Eastbourne, Seaford, Uckfield, Heathfield, in between and beyond.
The personal information we collect
Personal information is anything that can be used to identify you. For example, it can include your name, date of birth, email address, postal address and telephone number, as well as information relating to your health or personal circumstances. We collect personal data from you when you ask us to send you publications or newsletters, order products and services from us, make a donation to us, sign up for gift aid, fundraise on our behalf, or otherwise give us information, or when a friend or colleague suggests that we send you details about the hospice or an invitation to one of our events.
How we make sure that your information is accurate and complete
Several times a year we check your data against publically available sources (for example Royal Mail, Experian, Equifax records and records of deaths) to make sure that is correct and complete and to eliminate any errors (for example, errors due to handwriting on a form being misread, incomplete or missing postcodes or telephone numbers, changes of address or telephone number). We may, on occasion contact you directly to check that the information that we hold is correct.
Our newsletter contains a slip which you can use to tell us about any errors in, or changes to your name and address, or to tell us that you no longer wish to receive our publications. We may also collect information about you from other sources which will help us to provide you with information about topics which may be of interest. (For example, we may look at events that you have taken part in, sporting interests, and information from trade directories and public records to create a profile of your interests and preferences.)
If you're 16 or under
If you're aged 16 or under, you must get your parent/guardian’s permission before you donate to, purchase items from, or provide any personal information to St Wilfrid’s Hospice.
Accessing and updating your personal information
As a hospice supporter please let us know if your name, address or any of your details change by contacting us at firstname.lastname@example.org or by calling 01323 434241
If you would like to request access to the information we hold about you, then you can do so by making a Subject Access Request in line with our policy, which can be found here: Subject Access Request Policy And Procedure
Changes to this policy
We may change our Privacy notice from time to time and will tell you about any changes at stwhospice.org.
This policy was last updated in July 2021