St Wilfrid’s provides specialist care for people with any progressive and advanced, life-limiting illness. Our vision is of a community where people talk openly about dying, live well until the end of their life and where nobody dies alone, afraid or in pain. St Wilfrid’s relies on the generous support of our communities for two thirds of the funds we need to provide our care.

Our mission for the next five years is to reach out and transform end of life care for more people in our catchment area of Eastbourne, Seaford, Uckfield, Heathfield, in between and beyond. Within this document ‘St Wilfrid’s’ refers to the hospice and to our Retail Company which runs shops and other activities to generate profits to fund our patient care.

The personal information we collect

Personal information is anything that can be used to identify you. For example, it can include your name, date of birth, email address, postal address and telephone number, as well as information relating to your health or personal circumstances. We collect personal data from you when you ask us to send you publications or newsletters, order products and services from us, make a donation to us, sign up for gift aid, fundraise on our behalf, or otherwise give us information, or when a friend or colleague suggests that we send you details about the hospice or an invitation to one of our events.

How we use your information

We will use your data:

  • for internal administrative purposes (for example to send you thank you letters, event tickets, remind you when your lottery subscription is due, and to send you the St Wilfrid’s newsletter)
  • to claim Gift Aid from HMRC (when you have signed a Gift Aid declaration)
  • to ensure that we send you information which matches your personal interests (for example, social or sporting events, campaigns, volunteering and fundraising)
  • to look into, and respond to any queries or complaints that you may have
  • occasionally for other purposes, which we will tell you about and, where appropriate, obtain your consent

We will contact you by post, occasionally by phone and, where you have specifically agreed to this, by email.

You can let us know if you would prefer not to receive these communications, at any time, by emailing [email protected], calling us on 01323 434281, or writing to our Donor Development Manager at the address on the footer of this page.

We will never sell your details to, or share them with, any other organisations

Where we use the services of other organisations to administer or process transactions on our behalf (for example banks who process Direct Debits or mailing houses who post out our newsletter), we use strict procedures and security features to prevent unauthorised access.

How we make sure that your information is accurate and complete

Several times a year we check your data against publically available sources (for example Royal Mail, Experian, Equifax records and records of deaths) to make sure that is correct and complete and to eliminate any errors (for example, errors due to handwriting on a form being misread, incomplete or missing postcodes or telephone numbers, changes of address or telephone number).  We may, on occasion contact you directly to check that the information that we hold is correct.

Our newsletter contains a slip which you can use to tell us about any errors in, or changes to your name and address, or to tell us that you no longer wish to receive our publications. We may also collect information about you from other sources which will help us to provide you with information about topics which may be of interest. (For example, we may look at events that you have taken part in, sporting interests, and information from trade directories and public records to create a profile of your interests and preferences.)

How we use cookies

For more details about data privacy on the St Wilfrid’s Hospice website please go to http://www.stwhospice.org/privacy-policy This page also includes instructions on how to disable cookies if you don’t want them to be used.

If you're 16 or under

If you're aged 16 or under, you must get your parent/guardian’s permission before you donate to, purchase items from, or provide any personal information to St Wilfrid’s Hospice.

Accessing and updating your personal information

You can request access to any information we hold about you by contacting us at [email protected]  or by calling 01323 434281.  Do let us know if your name, address or any of your details change.

Changes to this policy

We may change our privacy policy from time to time and will tell you about any changes at www. stwhospice.org.

This policy was last updated in November 2017.