Guidance on Visitor Restrictions

Updated 4th November 2021

The safety and welfare of our patients, their families, and our workforce is our number one priority. We continue to work with a high number of patients who are extremely clinically vulnerable.  As part of our robust plan and procedures to reduce risk of infection and transmission, we are currently only allowing restricted visiting to patients in our Inpatient Unit.

Key Principles

The key aspects of our current visiting policy are:

  • On admission, patients can nominate up to ten named visitors whom they would like to visit them.
  • The names of these individuals cannot be changed during a patient’s stay.
  • Patients can have no more than two visitors in their room at any one time.
  • Visitors will be asked to apply hand sanitiser on arrival and wear a Type IIR (a surgical type) mask for the duration of their visit.
  • Visitors will be asked to provide their names and contact number. Anyone who is not on the list of named visitors will not be allowed to visit.
  • Upon your first visit a risk assessment will be completed, you will also be asked to provide evidence of a Negative Lateral Flow Device test result (by seeing the email or text message notification). However, if you are unable to complete this test at home prior to visiting, you will need to book an appointment to have the test completed here at the hospice. This will take approximately 40 minutes in total. We will then give you all the information you will need to order any subsequent tests for you to complete at home. We will provide you with a box of seven Lateral Flow Tests to use while your order is placed and delivered.
  • All subsequent testing will be completed before you visit the hospice, at your convenience, but will need to be done on the day of every visit to the hospice.
  • Upon arrival at the hospice we will ask to see evidence of the email or text message notification you receive from the NHS – as usual we will also ask you to sign in at the front desk or on the Inpatient Unit if arriving out of hours. Please note that this will remain the process for the duration of the patients stay.
  • Booking procedure: By telephone - 01323 434288
                                      By email -

Visitors will be escorted to the patient’s room and shown how to wash their hands thoroughly on entering and leaving the bedroom.

  • Visitors should not sit on the patient’s bed and should minimise the time spent within 2 metres.
  • Visitors can use the café during opening times.

Visiting Covid-19 Positive or Suspected Patients

  • Anyone visiting patients being cared for who have a suspected or confirmed Covid-19 diagnosis will be escorted to the patient’s room and a nurse will check that PPE is being worn properly.
  • Time spent within 2 metres must be minimised.
  • At the end of the visit, a Nurse must be summoned by using the call bell so that the taking off PPE and handwashing can be properly supervised.

Thank you in advance for your patience and co-operation. We will continue to work hard to support and improve meaningful visits for our patients and their families.

Cup of tea and two small cakes in the hospice cafe
David Scott-Ralphs smiling at camera with hands out

Thank you to everyone who has been supporting the hospice over the past year and a half, we could run our services with out you!

David Scott-Ralphs, CEO

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