Central Operations Manager

Hours:  Full Time – 37.5 hours per week

Contract: Permanent

Salary: £26,500 per annum

Closing date:  5th November 2021

Interview Date: 15th November 2021


About us:
St Wilfrid’s Hospice provides end of life support to the population of Eastbourne and the surrounding parts of East Sussex, from our stunning hospice building and through our highly skilled community teams. We are rated an ‘outstanding’ provider by the Care Quality Commission and have a clear vision of reaching increasing numbers of local patients and their families, in close collaboration with our community.

We provide a supportive working environment, which is demonstrated through our values: compassionate, professional, progressive, and respectful, and these are embedded in our culture. We have a dynamic learning environment which actively promotes and facilitates opportunities for career progression through our competency framework.

The Role:

Our people are vital to the future of St Wilfrid’s Hospice, and it is essential that we recruit and retain the very best individuals and offer a supportive, engaging and rewarding working environment.

An opportunity has arisen for a Central Operations Manager to join the team at St Wilfrid’s Hospice.

Key duties will include the following:

  1. Support, coach and manage the Donation Centre Manager to develop effective systems for the receipt, sorting and distribution of donated and bought in stock.
  2. Develop and manage an efficient booking system for the collection and delivery of stock delivering excellent customer service.
  3. Support, coach and manage the Van Drivers.
  4. Manage the recruitment, training, and support of a team of volunteers.
  5. Ensure that retail outlets receive the stock requested in a timely manner to generate optimum sales.
  6. Produce sales and stock analysis and KPI reports on a weekly and cumulative basis and analyse sales to ensure appropriate supply of stock.
  7. Create and distribute user friendly reports to the Retail Manager, Director of Fundraising and Community Shop Managers.
  8. Achieve the budgeted level of Gift Aid sign up within the Donation Centre, and manage literature, documentation, and records to ensure that the recommended level of Gift Aid is achieved.
  9. Manage stock generation campaigns as necessary.
  10. Support audit and ensure health and safety compliance within the Donation Centre.
  11. Manage ordering of stock and consumables and look for cost saving opportunities.
  12. Support management of customer feedback and comments for the Donation Centre and support the development and delivery of the retail customer experience strategy.
  13. Work collaboratively with the finance team to ensure effective and efficient stock controls, systems and processes are in place for the Retail Operation.
  14. Build strong and mutually respectful internal relationships that encourage inter-departmental working, and which build internal enthusiasm for retail and fundraising.

This post provides an exciting, challenging and rewarding opportunity for candidates to be part of a supportive and committed team.

Benefits included:

  • We offer a generous holiday entitlement of 27 days per year plus bank holidays
  • Contributory pension scheme
  • Discounted cinema tickets
  • Employee assistance programmes
  • Additional training opportunities
  • Supportive working environment

To find out more please contact Jackie Gordon– Retail Manager on email jackie.gordon@stwhospice.org or telephone 07595 207389 for further information.

To apply please download an application form and return completed to recruitment@stwhospice.org

If you have any questions regarding your application, please do not hesitate to contact the Human Resources team on 01323 434209 or email recruitment@stwhospice.org

Please note that CV’s will not be accepted, unless candidates are unable to complete our application form due to a disability.

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