Information on COVID-19 (Coronavirus) - Updated 31st March 2020

Hello everyone

I want to give you an update about how we are dealing with the Covid-19 (coronavirus) outbreak.

Our services

We’re continuing to provide support to patients and families, in our Inpatient Unit, through our Community Nursing and Care at Home teams and our 24/7 NurseLine. Our therapies and counselling teams are providing telephone support as well as direct support to those in the Inpatient Unit.

For the duration of this pandemic, we are going to increase our beds capacity from 20 to 26 beds, in order that we can take patients from the surrounding hospitals and thus give them greater capacity to support people with coronavirus. Some of our administrative staff and volunteers are geared up to provide additional support in areas such as housekeeping and laundry.

We’re also gearing up our nursing and counselling teams to be able to provide more support in the community as it becomes needed. We’ve had a great response from volunteers with counselling experience to bolster our team. We also have a team of volunteers providing social support by phone to patients and their families and we are still matching up new volunteers with patients. 

Visiting the hospice

We are now limiting essential visitors to our Inpatient Unit between the hours of 2-4pm daily, unless agreed with us by exception. This is limited to two visitors per patient. Essential visitors are defined as immediate close family only. We’re asking you not to visit if you or anyone in your household feels unwell and in particular has either a continuous cough or a high temperature. All other parts of the hospice are closed to visitors and the main entrance is closed. Entry to our Inpatient Unit will be down the side of the hospice, please follow the signs for Park Entrance.

Fundraising events

We have postponed all of our public fundraising events due to take place in the next couple of months. However, we are beginning to agree alternative dates for these later in the year, so please check this website for updated details of any particular event.


All of our shops are now closed both for sales and for donations of goods. Our online sales sites are also not operating currently. 

Suppliers and contractors

If you are a supplier to the hospice, please send us your invoice by email so that we can pay you in a timely manner. The email address you should use is [email protected]. Thank you.

Keeping our St Wilfrid’s community alive

I want to invite you to join the St Wilfrid’s Community Group on Facebook (click here to view) so that we can stay in touch with you and hear from you about how you are getting on. Please also watch out for our other posts on Twitter and Instagram. We are still here for you!

Support us

As you can imagine, coronavirus is having a very serious impact on our fundraising and we rely on voluntary gifts to support over 70% of our vital work. We know that this is a time when people are having to make sacrifices in all sorts of ways, but I am asking that if you can support us financially in any way, please consider donating now by clicking on the link below. Thank you.

With best wishes.

Thank you.

David Scott-Ralphs

Chief Executive

If would like to donate please click here