Information on COVID-19 (Coronavirus) - Updated 8th June 2020

Hello everyone

I want to give you an update about how we are faring during the COVID-19 (coronavirus) outbreak.

Visiting the hospice - Updated 19th June 2020

As we ease out of lockdown, it is as important as ever that we maintain a very high level of infection control to protect our patients and our workforce. We are continuing to see high demand for admissions to our Inpatient Unit and we are working with patients who are extremely clinically vulnerable, including some with coronavirus. Therefore we are continuing to impose restrictions on visitors to the hospice.

For patients in our Inpatient Unit, we are allowing up to two nominated individuals to visit once a day. These individuals will be notified to our nursing team upon the patient’s admission. It will be possible to change the two nominated individuals during a patient’s stay, but no more than once for each week that the patient is with us. All visitors will be required to comply strictly with the infection control measures we are applying, including the wearing of PPE at all times. We will only allow visits from the nominated individuals.

Our Wellbeing Centre and café remain closed at the present time and no other visitors will be allowed except by prior appointment.


Our services

Throughout the period of lockdown, we have continued to provide essential support to patients and families in our Inpatient Unit, through our Community Nursing and Care at Home teams and our 24/7 Nurse Line.

Our clinical staff have, of course, been wearing PPE when providing direct care, both for COVID-19 patients and others in order to shield them. This practice will continue for the foreseeable future. 

Our 20-bed Inpatient Unit has been running at almost full capacity for the past 7-8 weeks, but we have not been required to use the additional six beds we made available in another part of the building other than on sporadic occasions. Given that local hospital capacity is quite good, we have therefore stepped down these extra beds for the time being, but with the facility to put them in place again quickly if the need arises.

For our Wellbeing patients, support in recent weeks has been individually via telephone and video conference. We have also developed further information and support on our website, including some training films on subjects such as breathlessness and relaxation. You can access this information here. We are also working to develop live online group sessions, as we are not going to be in a position to re-start Wellbeing groups in the hospice at the present time. We will, however, look to start some individual outpatient appointments for those where a face-to-face assessment would be most beneficial.

Our Bereavement Counselling team has been expanded and we are in a position to offer counselling support to our wider community, not just those who we have been supporting through hospice care. Please use the links below for further details about how to access this support. We also continue to take referrals for bereavement counselling for children and young people via our Seahorse Project.

Click here to visit our Bereavement services page

Click for our Seahorse Project

PPE supplies

While we are managing to keep open supply lines of vital PPE, we can always use more. If you are a local company and would like to donate any supplies to us (masks, gowns, aprons, gloves, and visors or protective eyewear), please get in touch via [email protected].

Thank you to those who have already donated.


Thank you to everyone who has donated to our emergency appeal or supported us in another way in recent weeks. We are incredibly grateful to all of you.

We are still not able to run public fundraising events at the present time and continue to keep our late summer and early autumn schedule under review. However, we are confident that at the very least we will be able to run our flagship event, Starlight Stroll, on 12th September but using a different format that allows for physical distancing. Please look on this website for further details about individual events or for ideas about events you can do under your own steam.

We are hoping to re-open our shops in early June and we are just putting in place arrangements to be able to do this safely. In the meantime, our eBay store continues to trade and has a great selection of goods to bid for. Please check out our site here

Keeping our St Wilfrid’s community alive

We are delighted that there are now almost 650 members of St Wilfrid’s Community Group on Facebook and you have been posting some lovely stories and memories on the site, including memories of loved ones during the recent Dying Matters Week. It’s not too late to join and to post your own message.

Click to visit our Facebook Community Group

Support us

The disruption to our normal fundraising activity will continue for many months, so we are hugely grateful for whatever help you can give us, through direct donations, your own fundraising efforts, or donations of supplies and equipment.

Find out how you help and get involved here

Thank you.

With best wishes.

David Scott-Ralphs

Chief Executive

If would like to donate please click here